Consumer FAQs

Who are we?

Your Health and Your Family's Health is Our Top Priority

Headquartered in the Nashville suburb of Franklin, Tennessee, AdhereHealth has been in business for more than a decade. We employ hundreds of dedicated professionals across the nation who are focused on the mission of providing solutions that improve consumer adherence.

How we help:

On behalf of health plans, employers and providers, AdhereHealth's nationwide team of licensed clinicians are dedicated to supporting availability and proper use of medications based on a physician’s orders.

Our licensed clinicians speak directly with consumers about any challenges related to medication availability or usage of prescribed medications. We also discuss the importance of other preventive health screening tests that could help improve consumer health. We often help coordinate these tests with a consumer’s doctor or local clinics. In many cases, our clinicians can offer delivery of medications to the consumer’s home after reviewing the best pharmacy options.

All of these services are free. If consumers want our help to coordinate delivery of medications right to the home, all they need to pay for is their co-pay.

Frequently Asked Questions:

Why is AdhereHealth calling me?

AdhereHealth works on your health plan’s behalf to make sure nothing is preventing you from accessing the best care or following your care plan, from transportation to your physician to the high cost of medications or problems with medication delivery. We call after a non-emergency issue has been identified and needs to be resolved. This may involve coordination among your providers and favorite pharmacy.

I received a letter from AdhereHealth, what am I supposed to do?

AdhereHealth provides two types of letters: a Medication Therapy Management (MTM) offer letter or Medication Review Follow-up Letter.

  • If you receive a Medication Therapy Management (MTM) offer letter, then you are eligible for a free comprehensive medication review (CMR) with one of our licensed pharmacists (see why in question below). Please call 1-866-850-4159 to schedule your review.
  • We suggest you take the Medication Review Follow-up Letter with you to all medical provider appointments. This letter contains the most accurate, up-to-date list of all your medications and provides space for you to write in additional medications as they are prescribed.

I already spoke with my provider. Why do I need to do a comprehensive medication review with AdhereHealth?

Your health plan is offering this free medication review to make sure you’re receiving the best care possible. Since the average consumer sees five or more providers and visits multiple pharmacies, it’s likely at least one medication-related issue exists (this is true in 90% of all reviews). During your confidential AdhereHealth review, a licensed pharmacist helps you recall all medications, including over-the-counter, so nothing is missed that could affect your health.

Someone called me from AdhereHealth. How can I get removed from your call list?

AdhereHealth only calls when a confidential review of your medical history shows at least one non-emergency issue that, once resolved, could improve your care. Once resolved, your name is automatically removed from our call list. While we attempt to address all care issues during one call, multiple calls may be needed. Please call 1-866-850-4159 to speak with one of our clinicians to discuss the specific reason for our call.

If you still do not want to receive calls from AdhereHealth, please call 1-866-850-4159 to speak with one of our helpful team leaders.