COVID-19 Adherence Solution

As the nation continues to live under stay-at-home directives and social distancing guidelines, high-risk consumers are unable to safely access food, life’s necessities and their medications.

The COVID-19 Adherence Solution leverages real-time data to target at-risk consumers, guide them to available health plan benefits or community resources, and ensure they have access to their medications.

Leveraging the Adhere™ platform and our 1,000-strong team of nationwide licensed clinicians, we can reach out to the consumer to discuss their health status, identify resources and coordinate with health plan case management.


AdhereHealth's End-to-End Solution for Your High-Risk Consumers:



  • Predictive analytics based on health plan claims
  • Co-morbidities
  • Multiple chronic conditions
  • Compromised immune systems
  • Over the age of 50
  • Socioeconomic data


  • Identify and coordinate support for social determinants of health and life’s necessities
  • Discuss medication health literacy
  • Document other consumer resource needs
  • Support CAHPS improvement
  • Models of Care
  • Capture where the consumer has tested positive for the virus


  • AdhereRx offers proactive support for high-acuity consumers with multiple chronic conditions and complicated medication routines. Includes private courier delivery, flexible payment options and monthly medication reviews at no additional cost
  • PillPack by Amazon Pharmacy offers a simple experience with multi-dose sorted packaging and delivery at no additional cost
  • Mail-order pharmacy offers low-acuity consumers with consistent fills access to 90-day supplies

Making a Difference

Ms. Lopez is 77-years-old. She has multiple chronic conditions and is on 17 active medications.

Ms. Lopez requested to be enrolled in AdhereRx because she was having a hard time getting her medication during this unprecedented time.

She was very happy to know she could speak to a Spanish-speaking provider at our pharmacy and also enrolled her son into AdhereRx.

Ms. Lopez will now receive monthly CMRs and the benefit of fewer trips to the pharmacy during the COVID-19 crisis.


Get Started Now

  1. Fill out the form for a member of our team to reach out to you
  2. Provide your pharmacy and medical claims data for outreach prioritization
  3. Target your high-risk consumers and begin immediate outreach

Learn why matching pharmacy resources to consumer acuity level is critical for adherence: