Medscape | Battling Nonadherence: What Actually Works?

The True Cost of Nonadherence

By James F. Sweeney | May 7, 2019

AdhereHealth CEO Jason Rose was recently interviewed for the article, Battling Nonadherence: What Actually Works?, which published May 7, 2019 on Medscape. The following is a preview of the full article in which Jason discusses the role of data-driven technology to manage medication adherence. To read the full article, please visit

Using Technology to Motivate Patients

It used to be that the only opportunity physicians had to motivate, prompt, and check on patients was in the exam room.

However, in the past two decades, technology has made it easier for healthcare professionals to monitor patients’ adherence, remind them of what they should be doing, and contact them when they’re not doing it. Dozens of companies provide hardware and software tools designed to improve adherence. They include such things as text messaging; smart pill bottles; apps; connected devices, such as inhalers; incentive and gamification programs; and more.

How effective tech has been is the subject of debate and conflicting studies. What’s clear, however, is that tech will continue to be a part of comprehensive adherence programs.

Jason Rose, MHSA, CEO of AdhereHealth, said the most effective technology will rely on data, but add a personal touch. For example, AdhereHealth (formerly PharmMD) scrapes data from pharmacies, physicians, insurers, healthcare systems, and elsewhere to identify instances in which patients are not filling prescriptions, not taking medication, or otherwise not adhering to treatment plans.

The company’s clinicians then contact the patient, not just to remind them but also to determine why they’re not adhering to the treatment plan.

“We’ll ask whether they have food in the fridge or whether they have access to a pharmacy,” Rose said. “We try to get to the root cause, because that’s the best way to address it long-term.”

The platform can provide the patient with additional information and resources, while the in-house pharmacy can deliver medication to the patient’s door. AdhereHealth also will review patient medications to look for ways to save money or simplify the regimen.

Read full article…

Postdischarge Medication Reconciliation Is the Key to Reducing Hospital Readmissions

Medicare Advantage plans have a clear opportunity to improve quality by delivering more comprehensive, timely medication reconciliation services to recently

AdhereHealth Launches High-Risk Patient COVID-19 Vaccine Accelerator for the Underserved

Innovative solution leverages analytics and outbound tele-pharmacy to ensure equitable access to vaccinations by engaging vulnerable populations and reducing barriers

Medically Necessary: Making the vaccine supply chain work for communities of color

Americans of color are receiving the vaccine at far lower rates than white Americans, even though people of color are

Building a Comprehensive Strategy for Medicare Advantage Star Ratings

Whether you are a health plan leader or financial executive, you’re well aware that achieving and maintaining excellent Medicare Advantage

Medication Adherence Is Key To Addressing the Social Determinants of Health During the COVID-19 Pandemic

More than a year after scientists identified the first cases of COVID-19, infection rates continue to rise in regions across

It’s the Zip Code, Not the Genetic Code—The Need for an Equitable Vaccination Strategy

There is an urgent need to accelerate vaccination distribution for vulnerable Americans by overcoming problems involving social determinants of health.

CMS 2022 Final Rules: Top 6 Things Health Plans Should Know

CMS has finalized a series of policy and technical changes to Medicare Advantage (MA) and the Medicare Prescription Drug Benefit

Implementing Pharmacy-Led Telehealth Strategies to Help Medicare Advantage SNPs Improve Care for Older Adults Amid COVID-19 and Beyond

Pharmacy-led telehealth strategies will position Special Needs Plans (SNPs) for Star Ratings success during the pandemic and for years to

Medicare Advantage Star Ratings Enhancement: The Cost of Complacency for Health Plans

Medicare Advantage (MA) Star Ratings are the most critical evaluation of MA Prescription Drug plans, standing as a designation of

How to Address SDOH and Medication Adherence to Improve Star Ratings Outcomes for Dual Special Needs Plans

The most recent data from the Centers for Medicare and Medicaid Services (CMS) estimates that across the United States, there

2021 Medicare Advantage Star Ratings Changes and CAHPS Improvement

Centers for Medicare and Medicaid Services (CMS) has announced some key changes to the Medicare Advantage (MA) Star Ratings formula

Educating Medicare Advantage Consumers Through the Healthcare Continuum: Why Health Plan Literacy Is Key to Improving CAHPS

Medicare Advantage plans face many challenges when trying to increase their Star Ratings. Health literacy—more specifically, poor health plan literacy—is