From Outreach to Outcomes—4 Steps to Stronger Medication Adherence

American Journal of Managed CareMedication adherence impacts more than Star Ratings measures. It is one of the strongest predictors of chronic disease outcomes, avoidable cost and long-term member stability. 

In a new article published in AJMC, AdhereHealth CEO Kempton Presley outlines why medication adherence remains a strategic constant for Medicare Advantage plans, even as CMS policies and measure weighting continue to evolve. 

With nearly half of adults with chronic conditions not taking medications as prescribed, the clinical and financial consequences are too significant to ignore. 

Headshot Kempton Presley

In this article, Kempton explores four key steps to stronger adherence:

  • Data-driven targeting to identify rising-risk members early 
  • Omnichannel outreach that meets members where they are 
  • Behavioral science–based communication that builds trust and motivation 
  • Whole-team activation across providers, pharmacies and the broader circle of care 

+View article in the American Journal of Managed Care

Published: February 2, 2026