Patient Safety & Quality Healthcare podcast – In this episode of the Patient Safety & Quality Healthcare (PSQH) podcast, host Jay Kumar speaks with Dr. Chandra Y. Osborn, Chief Experience Officer at AdhereHealth, about how behavioral science-based techniques are reshaping health plan member engagement.
Dr. Osborn discusses the complex barriers faced by Medicare Advantage members and how health plans can use techniques rooted in behavioral science alongside technology and omnichannel outreach to build trust-based relationships with these high-risk members.
As the challenge of medication adherence has grown more complex in recent years, this conversation offers practical insight for any health plan looking to boost engagement in healthy behaviors, health outcomes and the member experience.
🎧 Listen to the full episode now on PSQH: The Podcast
