First Report Managed Care – Health plans face a trust gap, especially among their sickest members—the very individuals who need care the most. According to a 2024 Kaiser Family Foundation report, just 68% of members in suboptimal health feel satisfied with their health plan. This trust deficit impacts member engagement and prevents access to care that could improve health outcomes and reduce overall costs.
In her latest article for First Report Managed Care, Dr. Chandra Y. Osborn, AdhereHealth’s Chief Experience Officer, explores how behavioral science techniques can help health plans bridge this trust gap.
Discover actionable strategies for improving member engagement, enhancing CMS Star Ratings and driving better health outcomes.
Published date: March 27, 2025
