Privacy Policy

    Your Information. Your Rights. Our Responsibilities.

    Please review this notice carefully. It explains how your medical and non-medical information may be used or disclosed, and how you can access information about you.

    AdhereHealth Solutions LLC (“AdhereHealth,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

    Your Rights

    You have the right to:

    • Get a copy of your paper or electronic medical record
    • Correct your paper or electronic medical record
    • Request confidential communication
    • Ask us to limit the information we share
    • Get a list of those with whom we’ve shared your information
    • Get a copy of this privacy notice
    • Choose someone to act for you
    • File a complaint if you believe your privacy rights have been violated

    Your Choices

    You have some choices in the way that we use and share information as we:

    • Tell family and friends about your condition
    • Provide disaster relief
    • Include you in a hospital directory
    • Provide mental health care
    • Market our services and sell your information
    • Raise funds

    Our Uses and Disclosures

    We may use and share your information as we:

    • Treat you
    • Run our organization
    • Bill for your services
    • Help with public health and safety issues
    • Do research
    • Comply with the law
    • Respond to organ and tissue donation requests
    • Work with a medical examiner or funeral director
    • Address workers’ compensation, law enforcement, and other government requests
    • Respond to lawsuits and legal actions

    To the extent that we have your substance use disorder patient records, subject to 42 CFR part 2, we will not share that information for investigations or legal proceedings against you without (1) your written consent or (2) a court order and a subpoena.

    Understanding Your Rights

    When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

    Get an electronic or paper copy of your medical record

    • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
    • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

    Ask us to correct your medical record

    • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
    • We may say “no” to your request, but we’ll tell you why in writing within 60 days.

    Request confidential communications

    • You can ask us to contact you in a specific way (for example, home, office, or cell phone) or to send mail to a different address.
    • We will say “yes” to all reasonable requests.

    Ask us to limit what we use or share

    • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no,” for example, if it could affect your care. If we agree to your request, we may still share this information in the event that you need emergency treatment.
    • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

    Get a list of those with whom we’ve shared information

    • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
    • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

    Get a copy of this privacy notice

    You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

    Choose someone to act for you

    • If someone has authority to act as your personal representative, such as if someone has your medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
    • We will make sure the person has this authority and can act for you before we take any action.

    File a complaint if you feel your rights are violated

    • You can complain if you feel we have violated your rights by contacting us using the information on page 1.
    • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting https://www.hhs.gov/hipaa/filing-a-complaint/index.html.
    • We will not retaliate against you for filing a complaint.

    Understanding Your Choices

    For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

    In these cases, you have both the right and choice to tell us to:

    • Share information with your family, close friends, or others involved in your care or payment for your care
    • Share information in a disaster relief situation
    • Include your information in a hospital directory

    If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

    In these cases we never share your information unless you give us written permission:

    • Marketing purposes
    • Sale of your information
    • Most sharing of psychotherapy notes

    AdhereHealth will not sell your personal information.

    In the case of fundraising:

    • We may contact you for fundraising efforts, but you can tell us not to contact you again.

    If we have your substance use disorder patient records, subject to 42 CFR part 2, we will give you clear and obvious notice in advance and a choice about whether to receive fundraising communications that use your Part 2 information.

    In the Case of Marketing Communications

    If you request information, download resources, register for an event or otherwise interact with AdhereHealth, we may send you communications about our products, services, educational content, events and industry insights where permitted by applicable law.

    You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us using the information provided below.

    Opting out of marketing communications will not affect transactional or administrative communications related to your requests or our business relationship.

    How do we typically use or share your health information?

    We typically use or share your health information in the following ways.

    Treat you

    We can use your health information and share it with other professionals who are treating you.

    Example: A doctor treating you for an injury asks another doctor about your overall health condition.

    Run our organization

    We can use and share your health information to run our practice, improve your care, and contact you when necessary.

    Example: We use health information about you to manage your treatment and services.

    Bill for your services

    We can use and share your health information to bill and get payment from health plans or other entities.

    Example: We give information about you to your health insurance plan so it will pay for your services.

    How else can we use or share your health information?

    We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

    In all cases, including those listed below, if we have substance use disorder patient records about you, subject to 42 CFR part 2, we cannot use or share information in those records in civil, criminal, administrative, or legislative investigations or proceedings against you without (1) your consent or (2) a court order and a subpoena.

    Help with public health and safety issues

    We can share health information about you for certain situations such as:

    • Preventing disease
    • Helping with product recalls
    • Reporting adverse reactions to medications
    • Reporting suspected abuse, neglect, or domestic violence
    • Preventing or reducing a serious threat to anyone’s health or safety

    Do research

    We can use or share your information for health research.

    Comply with the law

    We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

    Respond to organ and tissue donation requests

    We can share health information about you with organ procurement organizations.

    Work with a medical examiner or funeral director

    We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

    Address workers’ compensation, law enforcement, and other government requests

    We can use or share health information about you:

    • For workers’ compensation claims
    • For law enforcement purposes or with a law enforcement official
    • With health oversight agencies for activities authorized by law
    • For special government functions such as military, national security, and presidential protective services

    Respond to lawsuits and legal actions

    • We can share health information about you in response to a court or administrative order, or in response to a subpoena.

    Our Responsibilities

    • We are required by law to maintain the privacy and security of your protected health information.
    • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
    • We must follow the duties and privacy practices described in this notice and give you a copy of it.
    • We will not use or share your information other than as described in this notice unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

    For more information, see: https://www.hhs.gov/hipaa/for-individuals/notice-privacy-practices/index.html.

    What Our Website Captures

    We respect your privacy and are committed to protecting the personal information you share with us through our website. This coverage includes how we collect, use, disclose and safeguard information when you visit our website, submit forms, download resources, register for events, request a demonstration or otherwise interact with us online.

    Information you voluntarily provide may be collected, including:

    • Name
    • Job title and employer
    • Contact information in any and all methods
    • Any information you include in forms or messages, including event registration information, demo requests and survey responses

    We may automatically collect certain information when you visit our website, including your IP address, browser and device details, operating system, pages viewed, referring website, date and time of your visit, duration of your visit, clickstream data, and cookie identifiers or similar technologies.

    We use cookies and similar technologies to operate and improve our website, analyze usage, remember preferences, enhance security, and, where applicable, support marketing and advertising. These technologies may collect analytics on your engagement with our website, information about your device, browser, website activity, general location, and interactions. You can manage cookies through your browser settings, though disabling them may affect website functionality.

    How We Use Your Information from Our Website

    We use information collected through our website to respond to inquiries, schedule product demonstrations, provide requested resources, register you for events, send requested or consented marketing communications, improve our website, products, and services, analyze website performance and visitor engagement, personalize your experience, maintain website security, detect fraud or misuse, comply with legal obligations, and protect our rights and the rights of others.

    We may share your information only as needed for the purposes described in this Privacy Policy, including with the following categories of recipients:

    • Business operations and technology providers: service providers that support our business operations, cloud hosting providers, customer relationship management platforms, marketing automation providers, analytics providers and event management vendors.
    • Professional advisors: legal, financial, compliance or other advisors who support our business needs.
    • Legal and government authorities: government authorities or other parties when disclosure is required by law.
    • Corporate transaction parties: parties involved in a merger, acquisition, financing, restructuring or sale of assets.

    These recipients may use your information only as necessary to provide services on our behalf, support the purposes described in this policy, or comply with legal requirements.

    We do not sell your information.

    Changes to the Terms of this Notice

    We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.

    Questions or Privacy Requests

    If you have questions about this Privacy Policy, our privacy practices, or want to submit a privacy request, please contact us using the information below.

    Contact Us

    If you have any questions about this Privacy Policy or our privacy practices, please contact:

    AdhereHealth Solutions LLC

    Email: privacy@adherehealth.com

    Telephone: (855) 561-5660

    Website: www.adherehealth.com

     

    Effective from June 30, 2026.