Healthcare IT Today – Want to know what you missed at RISE National 2026? Colin Hung of Healthcare IT Today shares his on-site interviews with AdhereHealth, RAAPID, MRO, InterSystems, ELLKAY, Hallmark and Surescripts.
In this video, you will hear from Dr. Chandra Y. Osborn, AdhereHealth’s Chief Experience Officer, where she shared a story that perfectly illustrated why cookie-cutter outreach fails. “Osborn made it clear – you can’t automate empathy”.
View article and video on Healthcare IT Today.
Published: April 9, 2026
