First Report Managed Care Editorial Advisory Board – Recently appointed to the Editorial Advisory Board of First Report Managed Care, AdhereHealth’s Chief Experience Officer, Dr. Chandra Y.Osborn, brings her behavioral science expertise to a new interview on advancing managed care.
In this Q&A, Dr. Osborn explains how behavioral science can close the gap between treatment availability and real-world adherence. She highlights why managed care decisions are intentionally deliberate, how factors like cost, complexity and motivation impact patient behavior, and why simplifying actions and reducing friction are key to driving outcomes. Osborn also discusses the implications of Centers for Medicare and Medicaid Services (CMS) adding depression screening to STAR Ratings, emphasizing the need for plans to move beyond screening to behavior-driven engagement strategies that improve adherence and overall quality performance.
As a new Editorial Advisory Board member, Osborn underscores a central theme. Managed care decisions hinge on confidence over speed, and embedding behavioral science across the care continuum is key to closing adherence gaps and driving measurable performance.
Read the full interview on First Report Managed Care
Published: April 23, 2026
