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2021 Medicare Advantage Star Ratings Changes and CAHPS Improvement

Centers for Medicare and Medicaid Services (CMS) has announced some key changes to the Medicare Advantage (MA) Star Ratings formula

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Educating Medicare Advantage Consumers Through the Healthcare Continuum: Why Health Plan Literacy Is Key to Improving CAHPS

Medicare Advantage plans face many challenges when trying to increase their Star Ratings. Health literacy—more specifically, poor health plan literacy—is

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Improving Medicare Advantage Consumers’ Experience to Maximize CAHPS Performance

When it comes to Consumer Assessment of Healthcare Providers and Systems (CAHPS), even Medicare Advantage health plans that currently perform

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How to Improve Medicare Advantage Star Ratings

Significant changes are coming to Medicare Advantage Star Ratings. CMS is quadruple-weighting Consumer Assessment of Healthcare Providers and Systems (CAHPS)

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Top Tech Features Behind Medication Adherence Success

The tech platform a health plan utilizes to execute its medication adherence strategy makes all the difference in that strategy’s

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Technology-Enabled Outreach Makes the Difference Amidst COVID-19

COVID-19 has amplified the urgency of medication adherence and simultaneously created new obstacles to adherence for high-risk populations, particularly those

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Occam’s Razor and COVID-19 Hospitalization Rates

The Health Care Blog: Jason Rose offers his insight into COVID-19 hospitalization rates and the invisible threat enabling the spread

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2021 Star Ratings Shift Focus in Response to COVID-19

As the nation’s healthcare system adapts to the COVID-19 pandemic, CMS has announced changes to 2021 CMS Medicare Advantage Star

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Is Your CMR Consumer-Friendly?

  Comprehensive medication reviews (CMRs) are a key component of any Medication Therapy Management (MTM) program, but many health plan

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CMR Best Practices

For all types of health plans, a Comprehensive Medication Review (CMR), a yearly review of a patient’s medications by a

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