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2021 Medicare Advantage Star Ratings Changes and CAHPS Improvement

Centers for Medicare and Medicaid Services (CMS) has announced some key changes to the Medicare Advantage (MA) Star Ratings formula

Educating Medicare Advantage Consumers Through the Healthcare Continuum: Why Health Plan Literacy Is Key to Improving CAHPS

Medicare Advantage plans face many challenges when trying to increase their Star Ratings. Health literacy—more specifically, poor health plan literacy—is

Improving Medicare Advantage Consumers’ Experience to Maximize CAHPS Performance

When it comes to Consumer Assessment of Healthcare Providers and Systems (CAHPS), even Medicare Advantage health plans that currently perform

How to Improve Medicare Advantage Star Ratings

Significant changes are coming to Medicare Advantage Star Ratings. CMS is quadruple-weighting Consumer Assessment of Healthcare Providers and Systems (CAHPS)

Top Tech Features Behind Medication Adherence Success

The tech platform a health plan utilizes to execute its medication adherence strategy makes all the difference in that strategy’s

Technology-Enabled Outreach Makes the Difference Amidst COVID-19

COVID-19 has amplified the urgency of medication adherence and simultaneously created new obstacles to adherence for high-risk populations, particularly those

Occam’s Razor and COVID-19 Hospitalization Rates

The Health Care Blog: Jason Rose offers his insight into COVID-19 hospitalization rates and the invisible threat enabling the spread

2021 Star Ratings Shift Focus in Response to COVID-19

As the nation’s healthcare system adapts to the COVID-19 pandemic, CMS has announced changes to 2021 CMS Medicare Advantage Star

Is Your CMR Consumer-Friendly?

  Comprehensive medication reviews (CMRs) are a key component of any Medication Therapy Management (MTM) program, but many health plan

CMR Best Practices

For all types of health plans, a Comprehensive Medication Review (CMR), a yearly review of a patient’s medications by a